HOW THE SOFTWARE COMPANY FONN CONSTRUCTION PROVIDED GLOBAL CUSTOMER SUPPORT

2/3 of the time spent in global construction business is unproductive. With their user-friendly management software for construction teams, Fonn Construction has significantly increased efficiency in their customer’s projects and they are attracting enormous interest as a result.

Vilde, one of the Customer Care agents supporting Fonn Construction

For Fonn, Customer Care is essential. The Fonn-app has thousands of users at any given time, solving time-constrained tasks on the ground at the construction site. Supporting their users is not made easier by the fact that they are working in time zones from the US to the Philippines.

Fonn recognised early on in its growth that it could not meet the demands of customers and users just with their core team in Norway. They chose Atender as their Customer Care partner and are delighted with the results so far.

With Atender as their partner, Fonn can scale their Customer Care to their growing needs.

“We aim to conquer the US and UK markets whilst still growing in our home market. To succeed it is essential that we can support our customers. That requires good systems and processes and an ability to support our customers when they need it.”
Daniel Skotheim
Chief Sales & Marketing Officer, Fonn Construction.

“We needed to professionalise our support operations and considered the options of building the capabilities internally or finding an international partner. After researching the market, we decided to partner with Atender, which has been a great experience. Atender came to us with a plan of how to learn our products, were given access to our support logs and very quickly understood our needs.”
Kine Lunde
COO, Fonn Construction