The start up that freed up time to build a better product

Aleksander Helmersberg founded the software company Milla Says to help children with verbal communication challenges. He contacted Atender when he realized that most of his time was spent dealing with customer support, rather than improving the Milla Says app.

 

The Founder had to change his approach.

Aleksander started looking for a partner to support his users in the evening and during peak support hours.

 

Milla Says is a small software company from Norway. When the daughter of Aleksander was born with Downs Syndrome in 2016, he was frustrated at the lack of available information about "sign-to-speech" tools. There was a lack of digital solutions. That was when Aleksander decided to quit his job and create Milla Says. A personal and digital tool for learning and sharing sign language.

When the application was launched it was quickly downloaded by families who had felt the same frustration as Aleksander. Unfortunately, it became difficult to keep up with the support requests, and that is when Atender was brought into the picture. We quickly had to learn the product and soon we were handling all support requests over email, phone and chat.

That has lead to happy customers and a happy founder.

 

From founders to global corporations.

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"Atender learned my product much quicker than I had anticipated. Not only have the learned the product, but they are also answering the users better and quicker than I would have been able to."

Aleksander Helmersberg
Milla Says

 

 

 

 

Atender = Flexibility

With Atender you can scale your service needs up and down as needed. Extend to evening, weekend, and 24/7 support if needed.