Milla Says is a small software company from Norway. When the daughter of Aleksander was born with Downs Syndrome in 2016, he was frustrated at the lack of available information about "sign-to-speech" tools. There was a lack of digital solutions. That was when Aleksander decided to quit his job and create Milla Says. A personal and digital tool for learning and sharing sign language.
When the application was launched it was quickly downloaded by families who had felt the same frustration as Aleksander. Unfortunately, it became difficult to keep up with the support requests, and that is when Atender was brought into the picture. We quickly had to learn the product and soon we were handling all support requests over email, phone and chat.
That has lead to happy customers and a happy founder.
"Atender learned my product much quicker than I had anticipated. Not only have the learned the product, but they are also answering the users better and quicker than I would have been able to."