How the worlds largest cloud platform solved Customer Care in Norway

GoDaddy has chosen a lean approach to Customer Care in foreign markets through partner models. In Norway, Atender was chosen as the Customer Care Center.

 

78 million domains and 19 million customers.

Impressive numbers that become even more impressive knowing that GoDaddy always has "real people" answering all customer requests.

 

Customer Care is essential for GoDaddy. Team members call themselves GoDaddy Guides and help Customers in over 55 countries in over 30 different languages.

GoDaddy has chosen a lean approach to Customer Care in foreign markets through partnerships. Atender was chosen as the Customer Care Center for Norway.

GoDaddy Norway builds on the platform acquired through the purchase of Webhuset. Webhuset was the leading Norwegian cloud platform before the acquisition. Today the Webhuset brand is transitioning to the GoDaddy brand.

With Atender as a partner GoDaddy can quickly scale up Customer Care to meet their needs. 

- We have been through a phase where we needed to scale up our capacity significantly. Atender increased our capacity by over 30% in under two months. It is impressive to see the professionalism and speed with which Atender solves our needs, says Andreas Bakke in GoDaddy Norway.

- We are very happy and look forward to a continued partnership, Bakke concludes.

 

From Founders to global corporations.

Through our models Flex and Team our products and services are applicable for companies of all sizes. Fill in the form and we will follow up with pricing and product information.

 

 

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"It is impressive to see the professionalism and speed with which Atender solve our needs."

Andreas Bakke
Webhuset

 

Atender = Flexibility

With Atender you can scale your service needs up and down as needed. Extend to evening, weekend or 24/7 support if needed.