How the worlds largest cloud platform manages Customer Care in Norway

GoDaddy has chosen a lean approach to Customer Care in foreign markets through partner models. In Norway, they chose Atender as their Customer Care provider.

 

78 million domains and 19 million customers.

Impressive numbers – especially given GoDaddy’s commitment to always have ‘real people’ answering all its customer queries.

 

Customer Care is at the heart of GoDaddy’s brand. Team members call themselves ‘GoDaddy Guides’, helping customers in over 55 countries and over 30 different languages.
GoDaddy has chosen a lean approach to Customer Care in foreign markets through partnerships. They chose Atender as the Customer Care provider in Norway.
GoDaddy Norway builds on the platform acquired through the purchase of Webhuset. Webhuset was the leading Norwegian cloud platform before its acquisition. Today the Webhuset brand is transitioning to the GoDaddy brand.
With Atender as a partner, GoDaddy can quickly scale up Customer Care to meet their needs.
“We went through a phase where we needed to scale up our capacity significantly. Atender increased our capacity by over 30% in under two months. It is impressive to see the professionalism and speed with which Atender meets our needs. We are very satisfied customers and look forward to a continued partnership” says Andreas Bakke, GoDaddy Norway

 

FROM START-UPS TO GLOBAL CORPORATIONS.

Through our models Flex and Team, we have something to suit companies of all sizes and stages. Send us a few details to receive pricing and product information.

 

 

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"It is impressive to see the professionalism and speed with which Atender meets our needs."

Andreas Bakke
GoDaddy

 

Atender = Flexibility

With Atender you can easily scale your customer service needs up and down. Simply cover ‘office hours’, or extend our support to evening, weekend or 24/7 services