Customer Care is at the heart of GoDaddy’s brand. Team members call themselves ‘GoDaddy Guides’, helping customers in over 55 countries and over 30 different languages.
GoDaddy has chosen a lean approach to Customer Care in foreign markets through partnerships. They chose Atender as the Customer Care provider in Norway.
GoDaddy Norway builds on the platform acquired through the purchase of Webhuset. Webhuset was the leading Norwegian cloud platform before its acquisition. Today the Webhuset brand is transitioning to the GoDaddy brand.
With Atender as a partner, GoDaddy can quickly scale up Customer Care to meet their needs.
“We went through a phase where we needed to scale up our capacity significantly. Atender increased our capacity by over 30% in under two months. It is impressive to see the professionalism and speed with which Atender meets our needs. We are very satisfied customers and look forward to a continued partnership” says Andreas Bakke, GoDaddy Norway