Demand is nearly impossible
to plan for.
Every customer deserves the same exceptional customer support experience. We can help you to deliver great service by providing the best omni-channel customer engagement experience – on demand.
Expect the unexpected.
It’s often the case that demand increases when you least expect it.
Whether a new campaign turns out to be bigger success than anticipated, or unexpected media coverage drives customers to your website in droves, you need to be able to respond.
Our surge team is ready and waiting.
Together we can help you to face the unexpected by drawing up a plan for handling challenging or unusual situations that need extra customer support.
This way you’re always ready to ensure your customers receive a consistent Customer Support Experience, no matter the circumstances.
How do we do it?
It’s all about our experience in anticipating potential problems.
Working with multiple companies during challenging times means we have in-depth experience across a range of situations which would be impossible for one single company to handle alone.
Communication is king.
We use tools such as Slack and video war rooms so that we can stay in touch during challenging times.
You can be confident that our Customer Success Managers are constantly monitoring the situation and doing everything possible to ensure the best possible outcomes for your business.
This is what Webhuset thinks about our demand management.
Webhuset is a leading Norwegian cloud platform for domain hosting, website building, e-mail and Microsoft 365. With a lean approach to customer support, but a relentless commitment to a real person being available to help every customer, the ability to scale operations quickly has been pivotal.
With customer support handled by Atender they have been able to achieve that.
“We went through a phase where we needed to scale our capacity significantly. Atender increased our capacity by over 30% in under two months. It’s impressive to see the professionalism and speed with which Atender can meet our needs. We are very satisfied customers and look forward to a continued partnership.”
Andreas Bakke, CFO at Webhuset
No contract tie-ins and the ability to change support capacity quickly, while always maintaining quality, are at the core of the Atender offering. Something Webhuset has certainly appreciated.