We have built Atender University with industry experts and educators. All our team members start with Customer Care and Customer Interaction training, followed by product-specific courses.
Atender University follows our team members throughout their employment with us. Continuous development is achieved through constant feedback and encouragement.
The first thing our new Customer Care heroes undertake at Atender is training in customer communications. This course includes training in customer care, security and GDPR.
Through role play and real life examples we prepare our team members for the task at hand. The course is hands-on and created to fully engage the participants. To complete the course, all team members have to pass a test which means they can move on to the next step: Product.
All team members work with one or several of our Customer products and they therefore need thorough training in these to satisfy Customer demands. Our product training courses are fully customised. Our most basic program lasts for a few hours, our most extensive is an eight week course.
Throughout their employment with us, our Customer Care heroes will have the option to take specialised courses. We have programs for team leads, HR, marketing, sales and technical error correction.